Frequently Asked Questions

To buy a domain, search for your desired domain name using our search tool, browse the available domains, click on the domain you want, view its details, and click 'Buy Now'. You'll need to sign in to your account and complete the payment process.

Yes, you must have an account and be signed in to complete your domain purchase. This ensures secure transaction processing, order tracking, and access to your domain management tools.

Our domains are categorized by industry and use case (e.g., technology, business, creative). Each category includes custom logo designs that match the domain's intended purpose, helping you visualize how the domain could work for your business.

Domain prices are based on factors including domain length, keyword popularity, market demand, extension type, and premium status. Premium domains with high commercial value are priced accordingly.

Currently, you need to purchase domains individually. However, you can make multiple purchases in succession. We're working on a bulk purchase feature for future releases.

An EPP (Extensible Provisioning Protocol) code is a unique authorization code required to transfer a domain from one registrar to another. It acts as a security measure to prevent unauthorized domain transfers. You'll receive this code after your domain purchase is processed.

The entire process typically takes 48-72 hours from payment confirmation to EPP code generation. Once you receive the EPP code, the actual transfer to your registrar depends on their processing time, usually 5-7 days.

Domain statuses progress as follows: Pending (payment received), Processing (EPP code generation within 48 hours), Transferring (EPP code sent and domain transfer initiated), Completed (transfer verified and finalized).

Login to your account, go to Orders section, find your domain, and click the EPP button. You'll receive an OTP (One-Time Password) in your email to unlock the EPP code field for security purposes.

If a transfer fails due to technical issues on our end, we'll work to resolve it quickly. If the issue cannot be resolved, you may be eligible for a refund according to our refund policy. Contact support immediately if you experience transfer issues.

While we don't recommend specific registrars, we suggest choosing reputable registrars with good customer support, competitive pricing, and the features you need. Popular options include GoDaddy, Namecheap, and Google Domains.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely through our encrypted payment gateway with SSL protection.

Yes, we use industry-standard SSL encryption and PCI-compliant payment processors. We never store your complete credit card information on our servers. All transactions are encrypted and secure.

We offer a 7-day money-back guarantee if the domain transfer cannot be completed due to technical issues on our end. Refunds are not available once the EPP code has been successfully generated and delivered.

You'll receive an immediate payment confirmation email once your transaction is processed successfully. This email will include your order details and next steps for the domain transfer process.

Currently, all prices are listed in USD (US Dollars). Your bank or payment provider will handle currency conversion if you're paying with a different currency.

If your payment is declined, please check with your bank or card issuer first. Ensure you have sufficient funds and that international transactions are enabled. You can also try a different payment method or contact our support team.

Try refreshing the page, clearing your browser cache, or using a different browser. Ensure JavaScript is enabled. If the problem persists, contact our technical support team with details about your browser and operating system.

Our website supports all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best experience. Internet Explorer is not supported.

Yes, our website is fully responsive and optimized for mobile devices. You can search, browse, and purchase domains from any smartphone or tablet with a modern web browser.

Check your spam/junk folder first. Add our email domain to your safe sender list. Ensure your email address in your account is correct. If you still don't receive emails, contact support with your registered email address.

Accounts may be temporarily locked after multiple failed login attempts for security. Wait 30 minutes and try again, or use the 'Forgot Password' option to reset your password. Contact support if the issue persists.

Slow loading can be due to your internet connection, browser cache, or temporary server load. Try refreshing the page, clearing your browser cache, or checking our status page for any ongoing issues.

Click the 'Register' or 'Sign Up' button on our website, fill in your details including a valid email address, create a secure password, and verify your email address through the confirmation email we'll send you.

Click 'Forgot Password' on the login page, enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Login to your account and go to the Profile or Account Settings section. You can update your personal information, email address, and password. Make sure to save your changes.

Login to your account and navigate to the 'Orders' or 'My Orders' section. Here you'll find all your past purchases, current order statuses, and access to EPP codes for completed orders.

Yes, you can change your email address in your account settings. You'll need to verify the new email address before the change takes effect. Important notifications will be sent to your new email.

To delete your account, please contact our support team. Note that account deletion is permanent and you'll lose access to your order history and any pending transfers. Consider deactivating instead if you might return.